With Messenger

Turn conversation into customer layalty


Live Agent support

Offer live agent support in a convenient channel
that many customers use every day

Powerful Automation

Provide immediate answers to your
customers’ most common questions — helping
increase satisfaction and containment

Drive sales through conversation

Combine the personal service of in-store shopping with the convenience of
shopping online.

Messenger supports product
catalogue integrations, receipts
and shipping updates,
back-in-stock alerts and other
rich features to power your
commerce experience

Messaging can offer a
concierge-like experience that
makes people feel cared for,
creating a sense of connection
that can lead to loyalty

Messenger doesn’t just drive sales
in the moment, it connects people
and businesses in a persistent
channel that enables follow-up
and re engagement

Show customers that you care

Messenger into a customer service strategy allows customers to communicate with your
business on their terms. No more waiting on hold or keeping website windows open. And
the conversation stays in Messenger, an easily accessible spot for questions and

Enable transactions

Messenger can provide the in-store experience of speaking to a salesperson with the
convenience of shopping online. Respond to enquiries and recommend relevant products to
build trust in your business and drive more sales.

Drive awareness

Building an experience on Messenger can help get your business, product, or service in front of more people. Whether you're launching a new product or driving awareness, conversation creates a meaningful connection with your business.

Acquire customers

Messenger helps you to simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time.

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